Responding as quickly as possible to inquiries on your Contact Form is vital for your customer service. Each message or positive interaction with your community is a huge benefit for your business. Including:
- Improving your brand image
- Informing customers about your products or services
- Triggering customers to make a purchase
Our Facebook Contact Form app suite allows you to both answer quickly and effectively, and even automate responses. Here are some tips to maximize the app’s functionality:
- During set up, make sure to add your co-workers to forward messages to the most fitting department
- Edit the fields of your contact form to gather as much information as possible upfront
- Set up text templates from within the app (left side menu) to set up automated responses
- Add no-reply@iframe-apps.com to ensure your email notifications do not go to spam
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